Writing effective sales emails often takes a lot of time. Sound familiar? Now, in SAP Sales & Service Cloud Version 2, this task becomes much easier thanks to Email Drafter based on Generative AI.
đź“Ś The feature uses the OpenAI model to prepare a draft message tailored to the context and customer in seconds.
This gives you:
• a personalized greeting and tone of communication,
• content tailored to the sales stage (e.g., follow-up after a meeting, thank you, proposal for next steps),
• faster message creation while maintaining a professional style.
đź’ˇ Instead of starting with a blank screen, you have a ready-made draft that you just need to refine and send.
This tool saves time, increases communication consistency, and allows you to respond to customer needs faster.
👉 How do you see the role of AI in everyday communication with customers?
